Product Page - Returns Tab

Returns Information

You can find our returns policy here. If you have any questions about our returns policy, please contact our customer care team before making a purchase or return. You can contact us by emailing care@lavishalice.com.

All returns must be processed through our dedicated returns portal which can be found here at www.lavishalice.com/returns.

UK (Mainland) returns cost £5.99 and the fee is payable through the portal. This service is provided by Royal Mail or InPost.
Northern Ireland returns cost £5.99 and the fee is payable through the portal. This service is provided by Royal Mail or InPost. Please note, InPost is not available in all areas.
International return costs are varied, and depend on the service selected when processing your return through the portal.

Please note, outbound customs charges & taxes will not be refunded.

Our care team operating hours are 09:00 - 24:00 (midnight), Monday to Friday, and 09:00 - 21:00 on a Saturday & Sunday, so please be assured that a reply will be issued quickly. We’re always here and happy to help!

Super Fast Delivery

We use DHL, DPD & Royal Mail to fulfil our orders, so your delivery is in safe hands.

Easy Returns

We hope you love your Lavish Alice purchase, however, if it's not quite right, our returns are simple.

24/7 Client Care

Our dedicated Client Care team is available 24/7 and are always on hand to help.

Secure Payments

We offer a wide range of payment options to suit every customer. We accept all major Credit/Debit cards, PayPal, Amazon & Klarna.