Lavish Alice Retail Limited Pre-Order Policy
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This policy applies to Lavish Alice Retail Limited whose registered office is at Unit 33 Irlam Business Centre, Soapstone Way, Manchester, M44 6RA, referred to in this policy as the Company.
By placing an order with us on an item marked as a pre-order, you are agreeing to be bound by the following Terms & Conditions. Please read them carefully before placing your order.
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Pre-Order Overview
Pre-orders allow you to purchase new or exclusive items in advance, before they are available for general sale. By pre-ordering, you reserve these items and will receive them as soon as they are in stock.
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Pre-Order Payment
Full Payment: All pre-orders require full payment at checkout to reserve your item. Payment secures your item and confirms your place in the pre-order queue.
Payment Methods: We accept standard payment methods, including credit cards, debit cards, and other payment methods as shown at the checkout.
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Estimated Shipping Date
Each pre-order item has an estimated shipping date listed on the product page. This date is an estimate and may be subject to change due to unforeseen circumstances (e.g., production delays or shipping issues). Lavish Alice will not communicate any delays. Please contact us through care@lavishalice.com if your delivery date has changed or has past, and our Customer Care team will assist you.
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Shipping & Delivery
Once your pre-order item arrives in stock, it will be shipped according to the standard shipping policy. Standard and expedited shipping options are available at checkout.
Shipping fees are non-refundable.
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Order Cancellations & Changes
Customer-Initiated Cancellations: Pre-orders may be canceled for a full refund up to 7 days before the estimated shipping date by contacting our Customer Service team.
Lavish Alice-Initiated Cancellations: If unforeseen circumstances prevent us from fulfilling your order (e.g., supplier issues, stock shortages), Lavish Alice will notify you promptly, and you will receive a full refund.
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Returns & Exchanges
Pre-order items are subject to the same return and exchange policy as in-stock items. Please refer to our Returns Policy for details on eligibility, return windows, and procedures.
Return shipping fees are the responsibility of the customer unless otherwise noted.
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Price Adjustments
Lavish Alice reserves the right to adjust prices at any time. If the price decreases after you place a pre-order, we will not offer a price adjustment. However, if the price increases, your pre-order will be honoured at the original price.
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Communication & Updates
Lavish Alice is unable to keep each individual informed about the status of your pre-order. You will receive updates if there are any significant changes to the estimated shipping date, however it is advised for you to contact our Customer Care team if you need any further clarification or to cancel your pre-order.
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Acceptance of Terms
By placing a pre-order, you agree to abide by these Pre-Order Terms and Conditions as well as our general Terms of Service.
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Last Policy Update: 25/10/2024 by Matthew Newton.