Contact Us

Client Services Team

Welcome to 'World Class' customer service, by Lavish Alice. We're looking forward to assisting you today.

Our client services team operating hours are 08:00 to 22:00 (GMT), Monday to Friday, and 09:00 - 21:00 on a Saturday & Sunday, so please be assured that a reply will be given to you quickly (within 6 to 24 hours).

We’re always here and happy to help. Your care request will be assigned a unique ticket reference number. This number helps us keep everything together, so please note it down.

Alternatively, please email care@lavishalice.com.

Your data is always safe and protected by ZenDesk with the following protocols.

Encryption In Transit: Communications between our customers and ZenDesk servers are encrypted via industry best-practices HTTPS and Transport Layer Security (TLS) over public networks, ensuring lavishalicecare.zendesk.com and subdomains are accessed only over HTTPS. TLS is also supported for encryption of emails.
Encryption At Rest: As a ZenDesk customer, we benefit from the protections of encryption at rest for your primary and secondary DR data stores and storage of attachments.

Super Fast Delivery

We use DHL, DPD & Royal Mail to fulfil our orders, so your delivery is in safe hands.

Easy Returns

We hope you love your Lavish Alice purchase, however, if it's not quite right, our returns are simple.

24/7 Client Care

Our dedicated Client Care team is available 24/7 and are always on hand to help.

Secure Payments

We offer a wide range of payment options to suit every customer. We accept all major Credit/Debit cards, PayPal, Amazon & Klarna.