Returns Portal

UK & Worldwide Returns

We hope you love your Lavish Alice purchase, however if it's not quite right, you can return it for a refund or exchange through our dedicated returns portal.

To be eligible for a return, please make sure you meet the following criteria.

  1. Your return must be submitted within 14 days of receipt.
  2. The garment must be unworn and in perfect condition.
  3. All security ribbons and tags must be firmly attached.

If your return does not meet our criteria, we reserve the right to return the purchase back to you. Alternatively, you may be issued with a Lavish Alice Gift Card, which has no expiry date.

All UK & Worldwide returns must be processed through our dedicated returns portal.

Please click here to start your return.

  1. Access your details by entering your order number along with the email address used to purchase.
  2. Tick the items you wish to return and select a returns reason - your feedback is important to us.
  3. Pay for your preferred returns method and follow the instructions to complete your return.
  4. Please ensure your returns slip is included within the parcel. If this is missing, your return will take longer.

Exchanges are processed within 1 to 3 working days from receipt, and refunds are processed within 5 to 15 working days from receipt.

All refunds are issued back to the original payment method and if you have any questions, please contact our Client Care team.