Privacy Policy

GDPR Privacy Policy

BACKGROUND:

Fast Fashion Collections International Limited (T/A Lavish Alice) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us

Fast Fashion Collections International Limited (T/A Lavish Alice)

Registered in England under company number 08395475.

Registered address: Unit 33, Irlam Business Centre, Soapstone Way, M44 6RA.

VAT number: 161036935.

Data Protection Officer: Amanda Harrison.

Email address: Amanda.harrison@lavishalice.com.

Telephone number: 03309951915.

Postal Address: Unit 33, Irlam Business Centre, Soapstone Way, M44 6RA.

We are regulated by the Data Protection Act 1998 (“DPA”), and the General Data Protection Regulation (“GDPR”).

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. [we do not use your personal data in this way] OR [Part 6 explains more about how we use your personal data, including [automated decision-making] AND/OR [profiling]].

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name;
  • Date of birth;
  • Gender;
  • Address;
  • Email address;
  • Telephone number;
  • Payment information;
  • Information about your preferences and interests.

Your personal data is obtained from the following third parties:

  • service providers that we engage to provide IT systems and software, and to host our website;
  • payment processing services (including Shopify, Paypal and Klarna) to process your payment to us. Lavish Alice does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations;
  • service providers that we engage to deliver goods you have ordered
  • service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
  • analytics and search engine providers that assist us in the improvement and optimisation of our website;
  • affiliate networks through whom you have accessed our website;
  • to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
  • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Providing and managing your account.
  • Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.v
  • Personalising and tailoring our products and/or services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time via your account settings and/or the newsletter).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or text message with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept until you request for it to be deleted.

8. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission.

Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

The security of your personal data is essential to us.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details Amanda Harrison:

Email address: Amanda.harrison@lavishalice.com.
Telephone number: 03309951915.
Postal Address: Unit 33, Irlam Business Centre, Soapstone Way, M44 6RA.

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Terms of Use

BACKGROUND:

This agreement applies as between you, the User of this Website and Lavish Alice, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

Our full companies details are: Fast Fashion Collections International Limited (T/A Lavish Alice). Company Registration: 08395475

  1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings: 

 

“Account”

means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

“Carrier”

means any third party responsible for transporting purchased Goods from our Premises to customers;

“Content”

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Goods”

means any products that Lavish Alice advertises and / or makes available for sale through this Website;

“Lavish Alice”

means Lavish Alice Unit 33, Soapstone Way, Irlam Business Centre, Manchester, M44 6RA;

“Service”

means collectively any online facilities, tools, services or information that Lavish Alice makes available through the Website either now or in the future;

“Payment Information”

means any details required for the purchase of Goods from this Website.  This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Purchase Information”

means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

“Premises”

Means our place(s) of business located at Lavish Alice;

“System”

means any online communications infrastructure that Lavish Alice makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”

means any third party that accesses the Website and is not employed by Lavish Alice and acting in the course of their employment; and

“Website”

means the website that you are currently using (www.lavishalice.com) and any sub-domains of this site (e.g. subdomain.www.lavishalice.com/sale) unless expressly excluded by their own terms and conditions.

 

  1. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

  1. Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business. If you are a business customer, please contact matthew@lavishalice.com.

  1. International Customers

If Goods are being ordered from outside Lavish Alice’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. Lavish Alice is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Lavish Alice cannot guarantee that the packaging of your Goods will be free of signs of tampering.

  1. Intellectual Property

5.1           Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Lavish Alice, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

5.2           Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Lavish Alice.

  1. Third Party Intellectual Property

6.1           Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

  1. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

  1. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Lavish Alice or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

  1. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.lavishalice.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Lavish Alice. To find out more please contact us by email at matthew@lavishalice.comor contact enquiries@lavishalice.com.

  1. Use of Communications Facilities

10.1        When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:

10.1.1   You must not use obscene or vulgar language;

10.1.2   You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

10.1.3   You must not submit Content that is intended to promote or incite violence;

10.1.4   It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;

10.1.5   The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

10.1.6   You must not impersonate other people, particularly employees and representatives of Lavish Aliceor our affiliates; and

10.1.7   You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

10.2        You acknowledge that Lavish Alice reserves the right to monitor any and all communications made to us or using our System.

10.3        You acknowledge that Lavish Alice may retain copies of any and all communications made to us or using our System.

10.4        You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

 

  1. Accounts

11.1        In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:

11.1.1   all information you submit is accurate and truthful;

11.1.2   you have permission to submit Payment Information where permission may be required; and

11.1.3   you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.

11.2        It is recommended that you do not share your Account details, particularly your username and password.  Lavish Alice accepts no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

11.3        If you have reason to believe that your Account details have been obtained by another without consent, you should contact Lavish Alice immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Lavish Alice accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

11.4        When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.

 

  1. Termination and Cancellation

12.1        Either Lavish Alice or you may terminate your Account. If Lavish Alice terminates your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

12.2        If Lavish Alice terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

12.3        Lavish Alice reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

12.4        If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

12.5        If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

 

  1. Goods, Pricing and Availability

13.1        By placing an order with Lavish Alice, you automatically accept our Terms & Conditions.

13.2        Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.

13.3        Lavish Alice does not represent or warrant that such Goods will be available. Stock indications are provided on the Website and are subject to availability.

13.4        All pricing information on the Website is correct at the time of going online. Lavish Alice reserves the right to change prices and alter or remove any special offers from time to time and as necessary.  All pricing information is reviewed and updated every working day.

13.5        In the event that prices are changed during the period between an order being placed for Goods and Lavish Alice processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;

13.6        All prices on the Website do include VAT. Lavish Alice’s VAT number is 161036935.

 

  1. Delivery

14.1        Lavish Alice will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

14.2        If Lavish Alice receives no communication from you, within 14 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems. If goods haven't been received within 14 working days, please notify use as soon as possible.

14.3        By placing an order with Lavish Alice, you accept all of our Terms & Conditions on deliveries. If we do not meet the allocated timeframe for delivery, you are entitled to a full postage refund. If you have used a free delivery service, no refund is applicable. Lavish Alice is not liable for any failed or late deliveries using our free delivery services. On occasion, our free delivery service can experience delays on dispatch. If we know your goods are going to be 'dispatched' late, we will endeavour to contact you to let you know. Unfortunately, we are unable to monitor every delivery once the goods have been dispatched - this will be left to the customer to track and manage. Any delays on our free delivery services will need to be dealt with by the carrier used. All contact information will be provided on request.

 

  1. Returns Policy

Lavish Alice aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

- Lavish Alice operates a 14 day returns policy (including bank holidays and weekends)

- Goods must be back with us by the 14th day

- The returns period starts from the day delivery was attempted

- Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original packaging. We'll process your refund or exchange within 14 working days after receipt of your return

- All items must have the original swing tag still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued

- If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address

- It is your responsibility to make sure you send the return using a recorded & trackable service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibilty to claim

- Please note we are unable to refund any postage or carriage charges for returns.

- We are unable to refund swimwear & earrings for hygiene reasons

- Don't forget - all refunds will be issued back to the original method of payment. If your item is faulty, please send it back to us as soon as you can. We'll try our best to repair or replace it, but if we can't, you will be issued with a full refund

- If you would like to exchange your goods, please state this clearly on your returns form. If you are exchanging goods, please note the 14 day money back period still applies from the date of original purchase so bear this in mind if you are wanting to exchange your goods for another size as we'll only be able to issue you with a credit note

15.1        If you have received Goods which do not match those that you have ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 5 days from delivery to arrange the return and replacement.  Lavish Alice is not responsible for paying shipment costs.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Refunds and replacements will be issued upon our receipt of the returned Goods.

15.2        If any Goods you have purchased have faults when they are delivered to you, you should contact Lavish Alice within 5 days from delivery to arrange the return and replacement.  Lavish Alice is responsible for paying refunding the shipment costs if the Goods are deemed faulty.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

15.3        If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

15.4        If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged.  In any event, you should report such damage to Lavish Alice within 5 days and arrange collection and return.  Lavish Alice is responsible for refunding the returns shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

15.5        On June 13th 2014 the new Consumer Contract Regulations came into force. This entitles you to a 14 day cancellation period. This period begins once your order is complete and ends 14 working days after the Goods have been attempted for delivery.  If you change your mind about the goods within this period, please return them to Lavish Alice within 14 days of receipt, including weekends and bank holidays.  You are responsible for paying shipment costs if Goods are returned for this reason. Sale items are also included as part of the same Consumer Contract Regulations period.

15.6        If you wish to return Goods to Lavish Alice for any of the above reasons, please contact us using the details on contact page to make the appropriate arrangements.

15.7        Lavish Alice reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.  Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

15.7.1   Any use or enjoyment that you may have already had out of the Goods;

15.7.2   Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

15.7.3   The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;

15.7.4   Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

  1. Privacy

16.1        Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link below.

16.2        The Website places the following cookies onto your computer or device. These cookies are used for the purposes described herein. Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy. By accepting these terms and conditions, you are giving consent to Lavish Alice to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance.

16.3        If you wish to opt-out of our placing cookies onto your computer or device, please contact enquiries@lavishalice.com. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.

 

  1. Disclaimers

17.1        Lavish Alice makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

17.2        No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

17.3        No part of this Website is intended to constitute a contractual offer capable of acceptance.

17.4        Whilst Lavish Alice uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

 

  1. Changes to the Service and these Terms and Conditions

Lavish Alice reserves the right to change the Website, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.  If Lavish Alice is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

  1. Availability of the Website

19.1        The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

19.2        Lavish Alice accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

 

  1. Limitation of Liability

20.1        To the maximum extent permitted by law, Lavish Alice accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

20.2        Nothing in these Terms and Conditions excludes or restricts Lavish Alice’s liability for death or personal injury resulting from any negligence or fraud on the part of Lavish Alice.

20.3        Nothing in these Terms and Conditions  excludes or restricts Lavish Alice’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

20.4        Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

 

  1. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  1. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

  1. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and Lavish Alice.

  1. Communications

24.1        All notices / communications shall be given to us either by post to our Premises (see address above) or by email to Lavish Alice.  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

24.2        Lavish Alice may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please click the unsubscribe link on any of the emails received, or contact enquiries@lavishalice.com to be manually removed.

 

  1. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Lavish Alice shall be governed by and construed in accordance with the Law of England and Wales and Lavish Alice and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

  1. Pre-Orders

All pre-ordered products are on a first serve, first come basis. We aim to provide information as accurately as possible, however unforeseen circumstances make this information subject to change. We reserve the right to cancel and refund any orders made on a pre-order basis. Ordering a pre-order product does not guarantee the product, but only places a hold on the size ordered if stock allows. Any orders not fulfilled are refunded in full. 

  1.      Customer Credit

Please note, if you have received credit on your account this will last for 12 months from the date this is added to your account. It will expire 12 months after this date, please ensure you use your credit during this time months. Credit is not applicable on internatioanl orders. 

  1. Student Discount

Lavish Alice offer 20% discount to customers who are registered student with Student Beans. You must be a student and agree to these terms and conditions to be eligible for the student discount. The % discount is subject to change. You will need to register with Student Beans in order to receive the student discount.  Code cannot be used in conjunction with any other offer or promotional discount. The code is valid on purchases made on our website www.lavishalice.com and is not valid on Sale items. Discount is activated when applied at the checkout page code under the discount code section. We have the right to refuse the Student Discount to any person that does not comply with these terms and condition or if found to have registered using fraudulent or incorrect information. We reserve the right to amend or cancel the Student Discount at any time.

 

  1. Promotional Codes

Lavish Alice may offer customer discount or promotional offers from time to time. Using the discount or promotional code means you are agreeing to our terms and conditions. The % or £ discount is subject to change depending on the promotion. Promotional codes used cannot be applied in conjunction with any other offer or discount. The code is valid on purchases made on our website www.lavishalice.com and is not valid on Sale items (unless stated otherwise). The discount or offer is activated when applied at the checkout page by placing the code in the discount code box. Codes are case sensitive. You may only redeem one code at a time so please use the promotion that best suits your purchase, We have the right to refuse the use of promotional codes to any person that does not comply with these terms and condition or if found to have registered using fraudulent or incorrect information. We reserve the right to amend or cancel the discount codes at any time.

 

29.1       15% off first order | email sign up

The 15% off Lavish Alice promotion is advertised on Lavish Alice email registration. The email containing the code will be sent to the nominated email address, once you have signed up to receive our emails via our website. This offer allows you to use the individual code shown in the registration email to redeem a 15% discount on all full price (non-sale) items on the Lavish Alice official website www.lavishalice.com. The offer is available to new customers only. Purchase necessary. To redeem the discount, you will need to select the items that you wish to purchase on the Website and then proceed to checkout where you will need to enter the code. The code must be used by 23:59pm (GMT) before the expiry date stated in the email. Please note this code may be updated from time to time. You can only use the code once. You cannot use the code and apply the discount in conjunction with any other offer, discount or promotion e.g. student discount. The code cannot be used against sale items and/or against delivery charges. You cannot use the code for any other purpose, other than as set out in these terms and conditions. You cannot transfer or exchange the discount for any purpose, amount, gift, items, money, vouchers or other form of compensation. The Code can only be used once. By using the code you agree to these terms and conditions. If you do not agree to these terms and conditions, please do not use the code. After the expiry date stated in the email, the discount will no longer be available. We reserve the right to refuse the Discount to any person that does not satisfy these conditions of use. We reserve the right to cancel or amend the Promotion at any stage where we deem it necessary and/or there are circumstances outside our reasonable control which affects or could affect the proper operation of this Promotion e.g. software or network malfunction preventing the use and application of the Code, and only where circumstances make this unavoidable

 

  1.       Competitions & Offers


Social Competitions – The closing date and time for any social competitions will be stated in the social post relevant to the competitions. Any entries added after the time stated will not be counted. All prizes are subject to availability, and Lavish Alice reserves the right to replace the prize with an alternative product of equal or higher value if necessary at the promoters' discretion. No cash alternative to the prizes will be offered. No purchase necessary. Prize draws and competitions are only open to participants aged 18 years or over. The winner will be selected at random after the closing date from all entries received. The decision is final and no correspondence will be entered into. The winner will be notified by social handle, email or telephone (using the details provided at entry) within 3 weeks of the closing date. Following such notification, the winner will be required to send the Promoter full details of their postal address to which the Prize will be delivered (if applicable). If the Promoter cannot: (i) contact the winner (via the details provided at the date of entry) within a reasonable period of time (to be established at the Promoter's sole discretion); or (ii) the winner does not return details of its postal address to the Promoter within 7 days of notification that they have won the Prize, the Promoter reserves the right to re-draw a winner of the Promotion and thereafter until a winner on these terms is found. Please allow 28 days for delivery of the Prize. The Promoter accepts no responsibility for the Prize being lost, damaged or delayed in the post. By entering any Lavish Alice social competitions, you agree to having your name, details and photo published online. The winner agrees to the use of his/her name and image in any publicity material post competition should you be the winner. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. Entry into the competition will be deemed as acceptance of these terms and conditions. Unless otherwise stated, the promoter is Lavish Alice, 33, Irlam Business Centre, Soapstone Way, Irlam, Manchester M44 6RA.

If you have any questions regarding the use of promotional codes, please email  enquiries@lavishalice.com

Cookies Policy

What Are Cookies?

As is common practice with almost all websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies?

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: enquiries@lavishalice.com

Phone: 0844 318 0131