Product Page - Returns Tab
You can find our returns policy here. If you have any questions about our returns policy, please contact our customer care team before making a purchase or return. You can contact us by emailing firstname.lastname@example.org.
All returns must be processed through our dedicated returns portal which can be found here at www.lavishalice.com/returns.
- UK (Mainland) returns cost £4.99 and the fee is payable through the portal.
- Northern Ireland returns cost £4.99 for InPost, or £14.99 with DPD. Please note, InPost is not available in all areas. Please contact us if this is the case.
- International return costs are varied, and depend on the service selected when processing your return through the portal.
Please note, outbound customs charges & taxes will not be refunded.
Our care team operating hours are 09:00 - 24:00 (midnight), Monday to Friday, and 09:00 - 21:00 on a Saturday & Sunday, so please be assured that a reply will be issued quickly. We’re always here and happy to help!