Returns Portal

Returns Policy

We operate a 14-day return policy (including bank holidays and weekends). You must notify us within 14 days and have a further 14 days to return the goods back to us. The returns period starts from the first day delivery was attempted. If you return something outside of the return period, you will be offered a gift card for the same value, which has no expiry date.

Discounted “Final Sale” items are not eligible for a standard refund. You may exchange these items for a different size or colour if stock is available, otherwise you will be issued with a credit note automatically. Most of our customers are happy with our “Final Sale” policy and all sale items have been sold with heavy reductions and discounts. However, Under the Consumer Contracts Regulations, you have the right to a full refund on sale items as long as the terms of our Withdrawal Policy (detailed below) are met in full and without exception. You can download the Withdrawal Policy form here and your statutory rights are not affected. You must print, complete and attach the form to your return slip before sending the item/s back to us. Withdrawal forms will not be accepted after the return has been made.

All returns need to be unworn and as new (with any security ribbons and labels intact) so if you’re not sure right away try and keep your items in the protective bags that they arrive in. Please contact us if you are unsure if your return is eligible.

For speedy and easy returns, please use our online portal.

You can find the portal here - www.lavishalice.com/returns

  • Step 1: Login with your order number (starting with the #) and email address used to purchase.
  • Step 2: Select the item(s) you wish to return or exchange.
  • Step 3: Select and pay for your chosen return method.
  • Step 4: Download your return label, attach it to your original parcel and return using the carrier you selected. Please make sure the returns slip is inserted into your parcel. Without this your refund could take much longer.

ASDA and Royal Mail returns are subject to a £3.00 returns/admin fee which will be deducted from your refund.

We recommend that you return your item using your returns portal so that the return is fully trackable. Lavish Alice is not responsible for any loss or damage or for any returns made outside of our Returns Portal. If you are returning outside the portal please contact customer care team in order to assist and please keep hold of your postage tracking as these returns will not be tracked by Lavish Alice.

We'll keep in touch with you throughout the return process. You will receive an email once we’ve received the return back and another once the refund has been processed. Please note, if you select to return using Royal Mail, you will receive your returns documents via email which will include a link so that you can track the status of your return (you will not receive an email once we receive your return when using this service).

Refunds are issued within 15 working days from receipt and you will receive an email once your refund has been processed.

We only accept returns or exchanges where the original Lavish Alice swing tag is firmly attached as well as the security label. All returns are monitored to ensure that they are sent back to us unworn and in a re-saleable condition. If you send your order back in an unsuitable condition, we will not be able to issue a refund and the item will be returned back to you.

We are unable to refund swimwear, lingerie and earrings for hygiene reasons – a gift card will be issued. Your statutory rights are not affected by our returns policy.

If you need any further help, please contact our customer care team (care@lavishalice.com).

ASDA

You can return your Lavish Alice order to over 600 ASDA stores across the UK.  Simply head to our returns portal to register your return and get a QR code and print a label in store (no home printer required).

Take your parcel and QR Code to the ASDA ToYou signposted returns point or hand to a colleague at your most convenient ASDA store.

Please keep hold of your receipt to track your parcel via our returns portal.

Withdrawal Policy (Final Sale Items)

Right of withdrawal:
You always have the right to withdraw on a final sale item within 14 days, without giving any reason. The withdrawal period is counted from the day delivery was attempted. The easiest way to exercise your right of withdrawal is to simply fill out our withdrawal policy form and place this inside your parcel and return the final sale items back to us. Refunds on sale items will not be given without this form and only a credit note/exchange will be issued.

Effects of withdrawal:
We will refund all payments received from you, without undue delay and in any event no later than 15 working days from the day on which we receive your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.