To make sure you’ve got all the time you need to fall in love with your order, we have extended our returns policy to 365 days. That’s right, you have a whole year to make your mind up. Like always, returns need to be unworn and as new (with any security ribbons and labels intact) so if you’re not sure right away try and keep your items in the protective bags they arrive in.
For speedy and easy returns, please use our online portal.
You can find the portal here - www.lavishalice.com/returns
- Step 1: Login with your order number (starting with the #) and email address
- Step 2: Select the item(s) you wish to return or exchange
- Step 3: Select and pay for your chosen return method (we offer FREE UK returns when selecting Royal Mail)
- Step 4: Download your return label, attach it to your original parcel and return using the carrier you selected Please make sure the returns slip is inserted into your parcel. Without this your refund could take much longer.
We'll keep in touch with you throughout the return process. You will receive an email once we’ve received the return back and another once the refund has been processed. Please note, if you select to return using Royal Mail, you will receive your returns documents via email which will include a link so that you can track the status of your return (you will not receive an email once we receive your return when using this service).
Refunds are issued within 7-10 working days from receipt and you will receive an email once your refund has been processed.
We only accept returns or exchanges where the original Lavish Alice swing tag is firmly attached as well as the security label. All returns are monitored to ensure that they are sent back to us unworn and in a re-saleable condition. If you send your order back in an unsuitable condition, we will not be able to issue a refund and the item will be returned back to you.
We are unable to refund swimwear, lingerie and earrings for hygiene reasons – a gift card will be issued. Your statutory rights are not affected by our returns policy.
If you need any further help, please contact our customer care team (firstname.lastname@example.org).