Returns Portal

Returns Policy


We operate a 14 day returns policy (including bank holidays and weekends). You must notify us within 14 days and you then have a further 14 days to get the return back to us. The returns period starts from the day delivery was made to your nominated delivery address. If you return something outside of the returns period, you will be offered a gift card, which has no expiry date.


The returns process for a discounted "final sale” item differs to our normal returns process for "full price" items. You may immediately exchange these items for a different size, colour or product (to the same value), otherwise you will be  issued with a credit note automatically. You are entitled to a full refund on "final sale" items, however, there are a few extra steps you need to follow for us to enable that to happen.


Under the Consumer Contracts Regulations, you have the right to a full refund on all "final sale" items as long as the terms of withdrawal are met in full and without exception. You can download the withdrawal form here and your statutory rights are not affected. You must print, complete and attach the form to your returns slip before sending the item/s back to us. For operational reasons, we cannot accept the withdrawal form if the return has already been initiated through our portal. You may also inform us of your withdrawal by email (care@lavishalice.com), however the withdrawal request must be made before the return is submitted on the returns portal.


All returns need to be unworn and as new (with any security ribbons and labels intact). If you’re not sure right away please keep your items in the protective bags they arrive in. If your return is not packaged appropriately, we will contact you to inform you that the refund has been denied.

All returns must go through our dedicated returns portal. You can find the portal here - www.lavishalice.com/returns

  • Step 1: Login with your order number (starting with the #) and email address used to purchase.
  • Step 2: Select the item(s) you wish to return or exchange.
  • Step 3: Select and pay for your chosen return method.
  • Step 4: Download your return label, attach it to your original parcel and return using the carrier you selected. Please make sure the returns slip is inserted into your parcel. Without this your refund could take much longer.


ASDA and Royal Mail returns are subject to a £4.00 returns/admin fee which will be deducted from your refund. This is to help contribute to the cost of processing your return and making the process of getting your money back to you as quick as possible.


Lavish Alice is not responsible for any loss or damage or for any returns made outside of our returns portal. If you are returning outside the portal please contact Customer Care team. Please keep hold of your postage tracking as these returns will not be tracked by Lavish Alice.


We'll keep in touch with you throughout the return process. You will receive an email once we’ve received the return back and another once the refund has been processed. Please note, if you select to return using Royal Mail, you will receive your returns documents via email which will include a link so that you can track the status of your return (you will not receive an email once we receive your return when using this service).


Refunds are issued within 15 working days from receipt and you will receive an email once your refund has been processed. If your refund is valid, you will be refunded to your original method of payment.


All returns are monitored to ensure that they are sent back to us unworn and in a re-saleable condition. If you send your order back in an unsuitable condition, we will not be able to issue a refund and the item will be returned back to you.

 

ASDA

 

You can return your Lavish Alice order to over 600 ASDA stores across the UK.  Simply head to our returns portal to register your return and get a QR code and print a label in store (no home printer required).

Take your parcel and QR Code to the ASDA ToYou signposted returns point or hand to a colleague at your most convenient ASDA store. Please keep hold of your receipt to track your parcel via our returns portal.