Returns Portal

Returns Policy

We operate a 14-day return policy (including bank holidays and weekends).  You must notify us within 14 days and have a further 14 days to return the goods back to us.  The returns period starts from the first day delivery was attempted.  If you return something outside of the return period, you will be offered a gift card for the same value, which has no expiry date.

Returns need to be unworn and as new (with any security ribbons and labels intact) so if you’re not sure right away try and keep your items in the protective bags that they arrive in.

For speedy and easy returns, please use our online portal.

You can find the portal here - www.lavishalice.com/returns

  • Step 1: Login with your order number (starting with the #) and email address
  • Step 2: Select the item(s) you wish to return or exchange
  • Step 3: Select and pay for your chosen return method
  • Step 4: Download your return label, attach it to your original parcel and return using the carrier you selected. Please make sure the returns slip is inserted into your parcel. Without this your refund could take much longer.

We recommend that you return your item using your returns portal so that the return is fully trackable. Lavish Alice is not responsible for any loss or damage or for any returns made outside of our Returns Portal. If you are returning outside the portal please contact customer care team in order to assist and please keep hold of your postage tracking as these returns will not be tracked by Lavish Alice.

We'll keep in touch with you throughout the return process. You will receive an email once we’ve received the return back and another once the refund has been processed. Please note, if you select to return using Royal Mail, you will receive your returns documents via email which will include a link so that you can track the status of your return (you will not receive an email once we receive your return when using this service).

Refunds are issued within 15 working days from receipt and you will receive an email once your refund has been processed.

We only accept returns or exchanges where the original Lavish Alice swing tag is firmly attached as well as the security label. All returns are monitored to ensure that they are sent back to us unworn and in a re-saleable condition. If you send your order back in an unsuitable condition, we will not be able to issue a refund and the item will be returned back to you.

We are unable to refund swimwear, lingerie and earrings for hygiene reasons – a gift card will be issued. Your statutory rights are not affected by our returns policy.

If you need any further help, please contact our customer care team (care@lavishalice.com).

ASDA

You can return your Lavish Alice order to over 600 Asda stores across the UK.  Simply head to our returns portal to register your return and get a QR code and print a label in store. (no home printer required)

Take your parcel and QR Code to the Asda toyou signposted returns point or hand to a colleague at your most convenient Asda store.

Please keep hold of your receipt to track your parcel via our returns portal.