Terms & Conditions
UK GURANTEED EXPRESS SPECIAL DELIVERY
Delivery by 9am* the next working day
(*Where we know from previous experience that a recipient is unlikely to be available to receive an item before 9am, then we may deliver the item by 9.30am.)
Postcode restrictions apply when ordering on a pre 9am service:
Unavailable for delivery to Guernsey, Herm, Sark, Alderney and addresses on Isle of Man outside IM1 postcode area. As we are unable to deliver by 9am in the following postcode areas, please refer to the Special Delivery Guaranteed by 1pm section in this table for postcodes to: AB30-39, AB41-45, AB51, AB53-56, AB52, BD23-BD24, BT35, BT44, BT47,BT51,BT53-54, BT70-71, BT76- 77, BT81, BT92-94, DG7-9, HG3, HS1- 6, HS7-8, HS9 Castlebay- Barra, IM (except IM1), IV (except IV1), KA27-28, KW, LA18, LA20, LD1-4, LD6, LN4-6, LN10, PA20-49, PA60-75, PA76-78, KW15 (Kirkwell Town), KV16 (Stromness Town only), PH 15 - 29, PH30 - 40, PH45 - 50, PH42-44, PH30-41, PL3, PL29, SY25, TR12-13, TR17-20, TR21-26, YO41, YO43, YO51, YO60, YO61, YO62, ZE1-3 and FK17-21
Delivery by 1pm the next working day
Postcode restrictions apply when ordering a pre 1pm service:
Delivery by 5.30pm the next working day to postcodes: AB30-56, IV21-28, IV40,IV 52, IV54, KW1-14, PA28-38, PH15, 17- 26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16 (Stromness Town only), GY9 (Alderney only), ZE1 (Lerwick), HS3 . Delivery after two working days by 5.30pm for postcodes: GY1, GY9 (Sark), HS2, PA61- 75, PA78, ZE2-3. Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44.
UK NEXT DAY DELIVERY
Postcode restrictions apply when ordering next day delivery, our couriers aim to deliver the next working day, however it can take an extra day for delivery: GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3
UK STANDARD 2-3 DAY DELIVERY
Postcode restrictions apply when ordering standard delivery, our couriers aim to deliver within 2 working days however it can take an extra day for delivery: BT, GY, HS, IM JE, KW, ZE2 and ZE3
European orders will be sent on a 3-5 working day service by Royal Mail.
Rest of the world orders will be sent on a 5-7 working day service by Royal Mail.
Please note that these standard delivery times quoted do not include any delays that may be incurred at customs. Any issues should be raised directly with your local customs office.
To make your return process as easy as possible please use the link below:
Please note, if you use this service £2.50 will be deducted from your refund to cover the postage costs.
Once we received your refund will be processed within 7-10 working days.
Please note you are required to return unwanted orders via post. Lavish Alice will not accept carriage due or payment on delivery and will not pay return charges – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels. You have 14 days to notify us if you would like a return from the date of item receipt via firstname.lastname@example.org. We process refunds and exchanges on any unused items when returned by post to Lavish Alice in the same condition sold to you, within 14 days of your notification. We will notify you by email once we've processed your return. This does not include your bank’s processing time and reimbursement will be issued via original payment method. Do note that we only accept returns or exchanges where the original Lavish Alice swing tag is firmly attached. Any shoes posted back to us must be in the original (undamaged) box supplied. All returns must enclose a completed Returns Form supplied in the original package.
Please bear in mind that for hygiene reasons we do not offer refunds on jewellery, intimates and/or swimwear if the hygiene strip is broken or unsealed. We will only make exception in the unlikely event of your order being faulty, unfit for purpose and/or the incorrect item purchased.
Your statutory rights are not affected by our returns policy.
Please note our warehouse is closed at the weekends and on Bank Holidays. If you order at the weekend or over a Bank Holiday your order will be processed the next working day.