Product Page - Returns Tab
We operate a 14-day return policy (including bank holidays and weekends). You must notify us within 14 days and have a further 14 days to return the goods back to us. The returns period starts from the first day delivery was attempted. If you return something outside of the return period, you will be offered a gift card for the same value, which has no expiry date.
Returns need to be unworn and as new (with any security ribbons and labels intact) so if you’re not sure right away try and keep your items in the protective bags that they arrive in.
You can return your Lavish Alice order to over 600 Asda stores across the UK. Simply head to our returns portal to register your return and get a QR code and print a label in store. (no home printer required)
If you need any further help, please contact our customer care team (firstname.lastname@example.org).